🚚 Shipping Policy

Thank you for shopping with us! Below is our shipping policy for orders fulfilled via Australia Post.

📦 Order Processing Time

• All orders are processed within 1–3 business days (Monday–Friday).

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email with tracking once your order has shipped.

🇦🇺 Domestic Shipping (Australia)

We use Australia Post for all domestic deliveries. You can choose from:

Standard Shipping (Parcel Post)

• Estimated delivery: 2–6 business days

• Includes tracking

• Flat rate: $14.95 or free shipping with orders over $100

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Delivery time estimates are provided by Australia Post and may vary depending on your location.

🌏 International Shipping

We  do not offer international shipping at this time].
 

🔍 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can track it on the Australia Post website.

🚫 Delays & Delivery Issues

We are not responsible for delays caused by Australia Post or other external factors (e.g. weather, public holidays). If you haven’t received your parcel within 10 business days, please contact us.

📮 Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for parcels shipped to the wrong address due to customer error.

📦 Lost or Damaged Packages

If your package is lost or damaged in transit, contact us within 7 days of the expected delivery date. We will help lodge a claim with Australia Post.

❓ Questions?

If you have any questions about your delivery, please email us at customprintlab2024@gmail.com